Job Title: Matchmaking Assistant
Location: Remote based
Job Type: Part Time contract position that could lead into full time 
Salary: TBD 

Role Summary
We are looking for a warm, detail-oriented Matchmaking Assistant to support our Matchmaking Team in delivering a world-class experience to our clients. In this role, you will be the behind-the-scenes engine that keeps our matchmaking process running smoothly, from maintaining client profiles and researching compatible candidates, to pre screening potential matches, coordinating introductions and following up after dates. You will interact directly with clients, which means your communication style must be both professional and deeply compassionate. If you have a genuine heart for people, a high degree of emotional intelligence, and a passion for helping others find love, this role was made for you.

Key Responsibilities

• Client Intake & Profile Management: Conduct intake interviews and questionnaires with new clients; capture detailed notes on preferences, values, faith background, dealbreakers, and relationship goals. Maintain accurate and up-to-date profiles in our CRM.
• Pre Screens For Potential Candidates: Conduct interviews to see if their is a potential match for our clients.
• Candidate Research & Sourcing: Proactively search our database and approved external platforms to identify well-matched candidates for active clients. Apply thoughtful, values-driven criteria, not just surface-level compatibility.
• Match Facilitation: Draft personalized introduction messages and date suggestions; coordinate logistics between matched parties; ensure both clients are fully informed and comfortable before every introduction.
• Post-Date Follow-Up: Reach out to clients after introductions to gather feedback, assess compatibility, and adjust matching strategies accordingly. Handle sensitive conversations with tact and genuine care.
• Client Communication & Support: Serve as a consistent point of contact for clients throughout their membership answering questions, providing encouragement, and reinforcing the values of our organization.
• Data & Reporting: Track match outcomes, client satisfaction, and pipeline activity using our internal tools. Flag patterns or concerns to the lead matchmaker on a regular basis.
• Administrative Support: Schedule consultations, manage calendar coordination between clients and the coaching team, and assist with general administrative tasks as needed.
• Community Alignment: Represent our brand with professionalism and warmth in every client touchpoint, always reflecting our Christian values of integrity, respect, and genuine care for people.

Required Qualifications

• Minimum 2 years of experience in a client or customer-facing role (e.g., coaching, counselling, social work, sales, hospitality, customer success, or a related field).
• Exceptional written and verbal communication skills you write with warmth, clarity, and professionalism.
• High emotional intelligence and the ability to navigate sensitive personal topics with discretion and empathy.
• Strong organizational skills and meticulous attention to detail, you can manage multiple clients simultaneously without anything slipping through the cracks.
• Comfort with digital tools: CRM systems, Google Workspace, scheduling software, and basic social media platforms.
• A genuine belief in and enthusiasm for the service we provide, you are not just doing a job; you are invested in people’s outcomes.
• Reliable internet connection and a quiet, professional workspace

Who Thrives in This Role
The best candidates for this role are people who genuinely love people not in a surface-level way, but in a way that makes them patient, curious, and invested in others’ growth and happiness. You have a natural gift for conversation and connecting, you do not shy away from emotional depth, and you take privacy and confidentiality seriously. You are equally comfortable working independently and collaborating closely with a small, mission-driven team. Above all, you understand that what we do matters and you show up every day ready to play your part in something meaningful.

Compensation & Working Conditions

• Location: Remote, candidates based anywhere in the USA or Canada are welcome to apply.
• Hours: Flexible, with availability required for weekly team meetings, and for calls with clients and potential matches.
• Employment Type: Part-time (10–20 hrs/week) or full-time depending on candidate availability and business needs.
• Compensation: Competitive and commensurate with experience. Details shared during the interview process.
• Growth: As a growing platform, there is genuine opportunity for the right person to grow into a senior matchmaking or client success leadership role over time.

As much as we would love to contact everyone, we get a ton of interest for these positions and only candidates who are shortlisted will be contacted. We look forward to hearing from you.